Privacy Policy – c444com Pakistan Data Protection Commitment

1. Introduction

This Privacy Policy describes how c444com (referred to throughout as "c444com", "we", "us", or "our") collects, uses, stores, and protects the personal information of users who access or use the c444com platform, including its website, mobile-optimised site, and all associated services and features.

c444com is committed to treating your data with respect. We understand that Pakistani players want to know exactly what happens with their personal information when they sign up for an account, make a deposit via Easypaisa or JazzCash, or place a bet on cricket or football. This policy is our honest answer to those questions, written to be read and understood rather than avoided.

By creating a c444com account or using any part of the platform, you acknowledge that you have read this Privacy Policy and agree to the collection and processing of your personal data as described here. This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming Policy.

2. Data We Collect

c444com collects personal data in the following categories. We only collect what is genuinely necessary for the purposes described in this policy:

2.1 Identity & Contact Data

• Full name as it appears on your government-issued ID
• Date of birth (used to verify that you meet the 18+ age requirement)
• CNIC number or passport number for identity verification
• Mobile phone number registered in your name
• Email address
• Residential address in Pakistan

2.2 Account Data

• Username and encrypted password
• Account registration date and time
• Account verification status and KYC documentation
• Communication preferences and marketing opt-in status
• Responsible gaming settings including deposit limits and self-exclusion status

2.3 Transaction & Financial Data

• Deposit and withdrawal history including amounts in PKR, dates, and payment method
• Easypaisa or JazzCash mobile wallet reference numbers (not full wallet credentials)
• Bank account IBAN for IBFT transactions (stored in encrypted form)
• Visa/Mastercard last four digits and card type (full card numbers are not stored by c444com)
• Bonus and promotional offer history

2.4 Betting & Gaming Activity Data

• Full history of bets placed, markets selected, stakes, and outcomes
• Casino and crash game session data including game type, duration, bet size, and result
• Accumulator and same-game multi bet records
• Balance history and win/loss records

2.5 Technical & Device Data

• IP address at the time of account creation, login, and each transaction
• Device type, operating system, and browser information
• Mobile network and approximate geographic location (city level)
• Session duration and navigation patterns within c444com

3. How We Collect Your Data

c444com collects personal data through the following channels:

• Direct registration: Information you provide when creating your c444com account, completing KYC verification, or updating your profile.
• Transactional activity: Data generated when you make deposits, request withdrawals, or use any payment method on c444com.
• Platform use: Data generated automatically when you log in, browse the site, place bets, or play casino or crash games at c444com.
• Customer support interactions: Information shared when you contact the c444com support team via live chat or email, including the content of your messages and any documents you provide.
• Cookies and tracking technologies: Data collected via cookies and similar technologies as described in Section 8 of this policy.
• Third-party verification providers: Identity and address data returned from KYC verification partners when you submit documents for account verification at c444com.

4. How We Use Your Data

c444com uses the personal data it collects for the following specific purposes. We do not use your data for any purpose not listed here without obtaining your prior consent:

5. Who We Share Your Data With

c444com does not sell, rent, or trade your personal data to any third party. We share data only in the following limited and necessary circumstances:

5.1 Payment Processors

When you make a deposit or request a withdrawal at c444com, the transaction data necessary to process the payment is shared with the relevant payment processor — Easypaisa, JazzCash, NayaPay, SadaPay, your bank for IBFT, or the card network for Visa/Mastercard transactions. Each processor has its own privacy policy and data security standards, which apply to the data they receive from c444com.

5.2 Identity Verification Partners

c444com uses third-party KYC verification services to confirm the identity of players during account verification. These providers receive the identity documents you submit and return a verification result to c444com. They are contractually prohibited from using your data for any purpose other than providing the verification service to c444com.

5.3 Game and Technology Providers

Some games available at c444com are provided by third-party software providers. These providers may receive your player ID and session data for the purpose of delivering the game. They do not receive your identity or payment data unless this is necessary for the specific service they provide, and all such sharing is governed by data processing agreements that require them to protect your data.

5.4 Legal and Regulatory Disclosure

c444com may be required by applicable law, court order, or regulatory authority to disclose your personal data. In such cases, c444com will comply with the legal requirement and, where legally permitted, will notify you that such a disclosure has been made. c444com also cooperates with law enforcement in cases involving suspected money laundering, fraud, or match fixing.

6. Data Retention

c444com retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention periods apply:

• Active account data: Retained throughout the period your account remains open at c444com.
• Transaction and betting records: Retained for a minimum of 5 years following the date of the transaction, as required for financial record-keeping and audit purposes.
• Identity verification documents: Retained for 5 years following account closure or the date of the last transaction, whichever is later.
• Customer support correspondence: Retained for 2 years from the date of the last interaction.
• Self-exclusion records: Retained for the duration of the exclusion period plus 5 years, to prevent re-registration at c444com by excluded players.
• Technical and device logs: Retained for up to 12 months and then deleted or anonymised.

When data is no longer required and there is no ongoing legal obligation to retain it, c444com deletes or permanently anonymises it in a way that prevents re-identification. Requests for early deletion are handled as described in Section 10 of this policy.

7. Security Measures

c444com takes data security seriously. The following technical and organisational measures are in place to protect your personal data:

• TLS encryption in transit: All data exchanged between your device and c444com servers is encrypted using TLS (Transport Layer Security). You can verify this by looking for the padlock icon in your browser address bar.
• Encryption at rest: Sensitive personal data including identity documents, payment references, and account credentials are encrypted when stored on c444com servers.
• Password hashing: Account passwords at c444com are never stored in plain text. They are hashed using a strong one-way hashing algorithm. c444com support staff cannot see your password — only you know it.
• Access controls: Access to personal data within c444com is restricted to staff members who genuinely need it to perform their role. All internal access is logged and audited.
• Two-factor authentication: c444com offers two-factor authentication for account login. Players are encouraged to enable this for additional security.
• Fraud monitoring: c444com operates real-time monitoring systems that flag unusual account activity, such as logins from unrecognised devices or locations, for immediate review.
• Regular security audits: The c444com platform undergoes regular security testing to identify and address vulnerabilities before they can be exploited.

8. Cookies & Tracking Technologies

c444com uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players interact with the site. Below is a breakdown of the cookie types used at c444com and their purpose:

Most browsers allow you to control cookies through their settings. Disabling strictly necessary cookies will affect the functionality of c444com. You can clear optional cookies at any time via your browser settings. c444com does not use third-party advertising cookies that track your activity across other websites.

9. Payment Data & PKR Transactions

Because c444com operates entirely in Pakistani Rupees and uses Pakistan-local payment methods, the way we handle payment data is worth explaining clearly for our players.

9.1 Easypaisa & JazzCash

When you deposit or withdraw via Easypaisa or JazzCash at c444com, you authorise the transaction through your own mobile wallet app. c444com receives a transaction reference number and confirmation from the payment processor — we do not receive or store your mobile wallet PIN, OTP codes, or full account credentials. The payment processor's own privacy policy governs how they handle data on their side of the transaction.

9.2 Bank IBFT

For IBFT bank transfers to and from c444com, your bank account IBAN is stored in encrypted form against your account profile. It is used only to process the withdrawal to your verified account. c444com does not use stored IBAN details to initiate transactions without your explicit withdrawal request.

9.3 Visa / Mastercard

Card transactions at c444com are processed through a PCI-DSS compliant payment gateway. c444com stores only the last four digits of your card number, the card type, and the card expiry date for the purpose of recognising the payment method in your account. Full card numbers and CVV codes are never stored on c444com servers.

9.4 Transaction Records

A full record of all PKR deposits, withdrawals, and bonuses processed on your c444com account is stored against your profile and accessible to you at any time via the transaction history section of your account. This data is retained for a minimum of five years as required for financial audit and regulatory compliance purposes.

10. Your Data Rights

As a c444com player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at support@c444com.ws or via live chat. We aim to respond to all data rights requests within 30 days.

11. Minors

c444com is strictly prohibited for anyone under the age of 18. We do not knowingly collect personal data from minors. The registration process at c444com includes an age verification step, and accounts are subject to age verification checks as part of the KYC process.

If c444com becomes aware that a minor has created an account or provided personal data, that account is immediately closed, all bets are voided, and any deposited funds are returned to the deposit source. Any personal data that was collected is deleted without retention.

If you are a parent or guardian and believe a minor has registered at c444com using false information, please contact our support team immediately so we can take appropriate action.

12. Changes to This Privacy Policy

c444com may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we make material changes, we will notify registered players via email or in-platform notification at least 7 days before the updated policy takes effect.

The date of the most recent update is displayed at the top of this page. We encourage you to review this policy periodically. Continued use of c444com after a policy update takes effect constitutes acceptance of the revised policy. If you do not accept the changes, you should stop using the platform and request account closure.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how c444com has handled your personal data, please reach out through any of the following channels:

• Live Chat: Available 24/7 through the platform — our Urdu-speaking agents can assist in Urdu if preferred
• Email: support@c444com.ws — data rights requests are processed within 30 days
• FAQ: Common privacy questions are covered on the FAQ page

For data-related complaints that cannot be resolved directly with c444com, you have the right to raise the matter with a relevant data protection authority in your jurisdiction. Our support team can provide guidance on the appropriate channel if required.